Purchase Policy:10am - 6pm, Monday thru Saturday Sundays by Appointment Only (all times Eastern Standard Time)
To HOLD any item, we require a 20% deposit, refundable as store credit only. There Will Be No Refunds on Items Held For Over 24 Hrs!! 24 Hour Approval Period on Guitars only. All Amps, Effects and Keyboards sales are Final. International orders require payment via Bank Wire Transfer.
Return Policy:
Any Guitar Returns must be authorized by the store. Guitars returned within the 24-hour approval period are refunded in full, MINUS shipping charges. Any Guitars returned after the 24-hour Approval Period, and not exceeding more than two weeks, are subject to a 20% re-stocking fee. Instrument must be returned in same condition as shipped. Buyer is responsible for the instrument during approval period. Shipping and related expenses are non-refundable. Buyer pays for prompt return shipping. Item must be shipped back via a service comparable with which it was delivered, immediately upon return authorization.
Shipping:
Layaway Policy:We ship FEDEX 3-day Express Saver exclusively for Domestic Shipping, a *fixed* cost of $60 for guitars. Faster Service via FedEx, including overnight, is available upon request. We ship FEDEX International Priority exclusively for International Shipping, $100 to Canada and $200 Worldwide for guitars. International Customers please note: Any additional fees including duties, VAT or any other charges related to international shipping are the responsibility of the purchaser & are non-refundable. All Shipping is at the expense of the buyer. When shipping instruments to us, if you are not familiar with shipping requirements/procedures, call store for proper packing instructions.
By Credit Card:All Sales Final on Layaway Purchases. No Returns/No Exceptions!! 20% Minimum Down Payment Required. Refundable as store credit only. Balance must be paid off within 30 days. 24 Hour Approval Period is forfeited.