Customer Comments

"Flowers are a necessity of life. They keep us sane in hard times.

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Hello Amanda and Mark!

We just got three boxes from you yesterday filled with GORGEOUS plants!! We
are so pleased - just wanted to drop you a note to let you know how happy we
are and to thank you for your tender care of our new "children". We'll be
ordering from you again next year for sure.

We have received so many kind letters and really appreciate the feed back. Thank you! There's a lot of letters here but they are so nice we can't resist posting them. Here's a sampling of the e-mail we have received.

 


Hello,
I just received my plants yesterday. I was shocked at how large, and in excellent shape they were. When you buy plants in a garden center they even have some brown leaves on them, not a one on these plants! They far exceeded my expectations. Thanks you so much. It is so nice to order something and have it be exactly what you wanted! I am telling all of my friends, and anyone I can about how great your plants are. I just can't Thank You enough!

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I just wanted to let you know I just received my order. I ordered 3 trays of flowers and could not be happier. I never imagined they would look so beautiful. Everything is in perfect condition. I am so glad I feel like I'll be smiling all season. You have the extra special flowers that are hard to find. I'll be ordering from you every year! Mark and Amanda keep up the great work, you really know what your doing.
Thank you Thank you Thank you!

----------------------------

Greetings. I just received all three of my trays this afternoon and all my flowers arrived safely in great shape! I'm amazed that they can make it through so well, I was a bit worried. This is my first time ordering flowers through the mail, but I have now converted. The whole process was so easy and it certainly beats driving to chain nurseries in the area where the selection is limited and the lines are out the door. I will definitely be placing more orders in the future, starting with Mother's day gifts. Thank you.

------------------

Hi Amanda!

My apologies for not getting in touch sooner, but the two weeks before my club's event is sooo hectic for me! Thank you so much for your help! The plants arrived on Friday, April 23rd in beautiful condition (as always). Our event went well and, of course, most of the Graceful Garden plants were the first to go! I'm taking a much needed few days off from both of my jobs and my club duties. Again, thanks for everything! Until next year.....
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Dear Amanda: I just wanted to let you know that your beautiful, healthy plants arrived today. Thank you for never disappointing me. Have a great summer.
--------------------------------

Hi i would just like to say i was very pleased with your plants that i have received today...in such excellent condition and quite a nice size plant....they were packed excellent condition, and i will be ordering from you again

many thanks
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Hi! Just to let you know my order arrived yesterday and everything was beautiful! It was like opening a box ful of spring sunshine!! Thanks

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I just received my order via UPS and all the plants look great! I planted them in immediately and look forward to seeing them bloom. Thanks for all your help. I'll send a picture when they're blooming.
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Just a quick note to thank you for the excellent quality of plants that I recently received from you. They arrived safe and sound and are doing great!
-------------------------

Dear Amanda,

The plants arrived in good condition. They're gorgeous -- and huge. I'm really thrilled. I wish I ordered more, But I'll definitely be ordering from you again.

---------------------

From Previous seasons:

I just wanted to let you know that my shipment of plants arrived yesterday,
and I was so impressed with the quality of the plants that you sent. They
were beautiful and much larger than I had expected. Their leaves were even
still wet with water after traveling for two days! There were no broken
stems, and they were packed very well. I just wanted to let you know that I
am a very satisfied customer and that I will keep you in mind when I need to
order again, and I will recommend Graceful Gardens to other gardeners.

Thank you,

----------------------------

Amanda and Mark~I received my flowers last Wednesday, and they are just
beautiful and arrived in great condition. Your packaging/shipping process
is excellent and your flowers are the best that I have ever received. I
planted most of them over the week-end in window boxes, containers and in my
landscaping and everything looks so good now. I have a few more to plant
and if it ever stops raining, I can finish up. My favorites are cosmos,
snapdragons, and violas and I cannot say enough about how much I love the
quality and beauty of your flowers. Thank you for growing them and sharing
them with fellow gardeners.
----------------------------------------

Hello!
I just wanted to send you a note of appreciation for the beautiful plants I received from you. They were large and very healthy! I am very pleased with my order! Thank you so much & please include my address on your e-mailing list for next year!

Sincerely,
---------------------------------------

I just had to write and let you know how wonderful the plants are. And the packaging was out of this world. I have never never never received plants in such great condition. I am sure that they will be the hit of my garden. I still can't believe how wonderful and large they are . If you ever need any positive feedback please use me. I am very happy and definitely plan on continuing to do business with you. Thanks again.

---------------------------

Mark and Amanda,
Just wanted you to know that your plants arrived in excellent condition. They came on 5/13 and I got them planted on 5/14, all except for the lavender which I don't where the hell to put. Now if only the moles will leave them alone.
Thanks.
--------------------------

Amanda and Mark,
We are very pleased with the plants and everything about your online order process, confirmation and prompt delivery.
---------------------------

Amanda & Mark :

Once again I am very pleased with the fabulous plants were waiting at my door when I returned from work yesterday. Thank-you for the wonderful product and fast courteous service that you offer. I'm sure I'll be back again next year for more!

--------------------------------

I just wanted to tell you how pleased I was with the plants I ordered. They
arrived on the exact date scheduled in wonderful condition! And such nice
sized plants! I will definitely order from Graceful Gardens again. Hope you
carry a bigger selection in the future so that I can get even more plants.

Happy Gardening!

----------------------------------

Hi.
I received my perennials today and thought that I must email.
I hesitated about spending the "extra bit" to buy the plants from you, but now that I have received them I am really impressed and a true convert. They are of outstanding quality and I am truly pleased!
Thank you for the great communication, prompt shipment, great instructions, damage free arrival and mostly excellent quality. I appreciate the instruction part about hardening them off because that is not something I am familiar with. I am excited to get them into the ground but will wait the extra day or two to allow them to acclimate.

Hope you have a great growing year!

Sincerely,

--------------------------------

Dear Amanda,
Thank you very much for replacing the foxgloves that got squished in the shipping - the new ones look great and are doing very well.
And, like I said over the phone, your flowers were the best quality at the best price that I've bought this season. This was my first gardening and plant buying experience, so I tried to cover my bets by ordering plants from different vendors. No one even came close. At my local big garden center, teeny hardly started perennials in 4 inch pots were $5 a piece. I also bought some online plants which, even with a promotional discount, weren't even close to the value (size, condition) of yours. I wish I had more room - I'd buy another tray. I'll send you a photo when everything's in bloom.

Thank you

------------------------

Oh Amanda, I got my plants last week and they are just lovely! So green and lush. You do such a wonderful job with them.

Remember next year I would like the Love Lies Bleeding back and some Bells of Ireland. Casii wanted more herbs, I don't know what that means, but that's what she said. I guess Parsley, Sage, Rosemary and Thyme. :-)

Thank you so much, I love doing business with you, the sad thing is I have to wait until December to place next years order!

Thanks again

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Amanda and Mark:

The plants arrived in good condition; indeed I have ordered from Jackson Perkins and Bluestone Perennials for years and can honestly say that your perennials are superior in quality at a more reasonable price. It is rare to find a mail order gardening company which provides such outstanding plants. This has been a pleasant surprise; I'm glad I found you on Garden Watchdog.
----------------------

Hi Amanda,

My beautiful plants arrived today, perfect and raring to go as usual.
Here's to spring at last and a wonderful season!

---------------------------

Amanda,

My perennials arrived in fantastic condition yesterday! I love your site and
products, and refer a lot of my friends to you! Thanks for more beautiful
additions to my gardens!

-------------------------

hi amanda and mark...just wanted to let you know i received my plants today
- they are as gorgeous and fresh as if i had bought them locally...thank you
for your care.

---------------

Just wanted you to know my order is here and looking great!!!
Thanks again!

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Dear Amanda and Mark:

I just opened my order I received from Graceful Gardens. I wanted to tell you how happy I am with the order. My business is new this year. I am learning new things and, one of the unfortunate things is some growers will send flowers in less than good condition. So I was truly delighted to open up the flowers from you! I just wanted to say thank you and tell you how much I appreciate the quality of the order.

Thanks again,

----------------------

Dear Amanda & Mark, My shipment just arrived and I have opened it (cursed the peanuts, even though I know they are necessary for safe shipment) and hurrah!!! I have a box of plants in beautiful condition all ready to go in the ground. I will place them in a corner nook for a day or two and then get busy putting them in the ground. I can hardly wait. Silly me I was already looking at the catalog for what I want for next year. But the main reason for this letter was to let you know that everything arrived safely, nothing broken, all in healthy condition. Thank you so very much for such great service. Sincerely

--------------------------

Hi Mark and Amanda,

Just wanted you to know that my plants arrived last week right on time and
in excellent condition. Mother nature supplied a nice cool overcast day to
plant and we have had lots of spring rain so the plants are doing very
well.

I appreciate the excellent quality of your plants and service.

Many thanks,

-----------------------------------

-----------------------------------

Hello Amanda and Mark!

We just got three boxes from you yesterday filled with GORGEOUS plants!! We
are so pleased - just wanted to drop you a note to let you know how happy we
are and to thank you for your tender care of our new "children". We'll be
ordering from you again next year for sure.

Wishing you a bountiful season,

------------------------
Dear Amanda and Mark,

Just a short note to say that I have received my current order. The plants
were in excellent condition and are very healthy. This is the second year I
have ordered from you and I am very happy with the plants I have received.
The value is unquestionable and the care you take in shipping is quite
apparent. Thank you for these fine plants.

------------------------
Amanda,

The plants arrived in perfect condition, every single one of them. They are
happily in the garden now, enjoying cool weather and rain. The delphiniums we
bought from you last year and the blanket flower are multiplying like crazy,
and our friends enjoy digging up some of the new plants and taking them home.
Please let us be a reference for you, should you need one!

------------------------
Dear Amanda:

Just a note to let you know I received two of my three trays of plants
yesterday. As always, they are simply spectacular! I will contact you again
if the third tray does not show up today. Thanks again for such terrific
specimens!

Got a second email from this customer the next day:
Well, you were right! After contacting you, I sent my kids out to ask the
neighbors if anyone had received a box with our name on it. Sure enough, it
was next door! Fortunately, the plants were fine and are already in the
ground. Thanks so much for your great customer service. Many of your
customers' letters on the web site comment on the great condition of your
plants. I would like to add that the real test is how well the plants come
back the next year. Everything I've bought from you has prospered. Even the
annuals have set seed and returned. What more could any gardener want?

------------------------
WOW!!! What a surprise I got when I opened the shipment of plants I ordered. After reading the messages from others I have to agree wholeheartedly. The size and the condition of all the plants I received were amazing. I buy from several places each year (mail order and local nurseries). The plants from Graceful Gardens were far superior to anything I have ever ordered and are nicer plants than some local nurseries carry as well. I will definitely be ordering from you again and am spreading the word about your company to as many of my other gardening friends as I can! The only sad part to this story is that you carry a limited number of types of plants. In one respect, I wish there were more so I could buy more from your company. On the other hand, really focusing on one type of product and doing that really well is probably, in part at least, why the quality is so good. Keep doing what you are doing and I will keep buying!!

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I just wanted to let you know that this shipment of plants is the absolute best I have ever received from a mail order. The quality of plant is excellent. I just happened upon Graceful Gardens by chance, and I am very happy I did.

------------------------
Hi -
Just wanted to let you know the tray of plants arrived and all looked
healthy and happy. I have been getting them ready for the garden and
hopefully will plant them this week.

I'm looking forward to a beautiful delphinium/poppy/gypsophilia garden
this year along with a "few" other plants I have been collecting every chance
I get. This is a new garden (2nd year) in a new home so I have been working
hard on amending the soil (bad clay) and making some raised beds. I'm
excited for the summer of 2002.

Sincerely

------------------------
Dear Amanda:

I received your plants yesterday and was pleasantly surprised, I have ordered from several nurseries in the past, and I have always been so disappointed when I get plants that are so small they get lost in my garden. I swore I would never order online again, but, I'm very happy I decided to give Graceful Gardens a try. Good size and healthy looking plants, all packed so carefully, with love! I feel a tremendous responsibility to do them justice! Right now, they are being acclimated to my yard, I will plant them all tomorrow. Thank you so much!!

------------------------
Order arrived today. All in great shape! Thanks,


------------------------
I was skeptical about ordering from you since I have never been impressed with plants ordered and received through the mail but I must tell you that these plants all look just great. Had they been shipped last week I thought it would have been better because this weeks temperatures are in the upper 80s and I was concerned about how they could survive three days shipping under those conditions. I worried needlessly however since the plants were still moist! I don't know how you did it but I am very impressed. I do have one suggestion: You should include a catalog in the box with the plants. I told several friends about your web site and your wonderful prices but also told them not to order from you yet but to wait and see the condition in which they arrived. Now they all want your catalog! Thanks VERY much!


------------------------
Dear Amanda and Mark,

Just a short note to say that I have received my current order. The plants
were in excellent condition and are very healthy. This is the second year I
have ordered from you and I am very happy with the plants I have received.
The value is unquestionable and the care you take in shipping is quite
apparent. Thank you for these fine plants.

------------------------
Dear Amanda and Mark -

thank you! Four of 5 boxes arrived on island on Thursday and the last one on
Friday. All plants in good shape and planted! And thankfully it has rained
a nice gentle rain yesterday and today. so timing of shipment and weather
could not have been more perfect.

Thanks.

------------------------
Hi Amanda,

Once again your plants are wonderful, almost impossible to believe they came
in the mail!

Have a lovely Summer.

Regards,

------------------------
Amanda and Mark,
Just received my order and they look great! I can't wait until next year to
order again, it is so exciting to find a good source for mail order plants.
Thank you,

------------------------
I'm impressed! The quality of your plants rates a 10. I'm very pleased and
shall order in the future. Thank you for making gardening even
more of a pleasure.

------------------------
I rec'd the plants today......thanks so much. They arrived in lovely
condition. Now, if the Kansas weather, and I, don't do anything to damage them,
we'll be in great shape. Thanks again,


------------------------
Mark and Amanda,

I just received my order for a case of annuals, Nicotiana, Lemon Marigolds,
Ageratum, Love Lies Bleeding and Heliotrope. They are absolutely beautiful.
First of all, I can't get most of these plant from any nursery close to me.
Second, even if I could I don't think they would be the quality of the
plants that you guys sent me. I am tickled pink and am looking forward to
seeing these plants grow and flower in my cottage garden. Are your
perennials as beautiful as your annuals? Thank you again for my plants.

Truly yours with Much Enthusiasm and Expectation

------------------------
I want to thank you for the quality of your plants. They arrived on time and in perfect condition. It is a pleasure doing business with you. I really was impressed with size and healthy condition.


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I've been meaning to message you about how pleased I was with my order
from your company. Excellent stock and all have dug in for a season of
beauty here in my home. Thank you! I listed your company with Dave's
Garden (an online source) with a very positive rating for your company.

------------------------
Hi,
I just wanted to let you know that my plants arrived today and they look amazing! I can't believe how big they are!
Thank you so much,


------------------------

WOW!


------------------------
I received my order today and I'm totally impressed! They all arrived
in great shape, minus just a few broken leaves here and there. Thanks
for sending such beautiful plants. I'm sure they will be wonderful.

Please put me on your mailing list for next year's catalogue.

Thanks


------------------------
Hello from the blistering Pioneer Valley! Before the blooming season is gone and we're in leaf drop season, I just wanted to (again) tell you how pleased I am with your plants. Once again, the lobelia is outgrowing the hydrangea, the foxgloves are coming up, the delphiniums are a blissful memory -- they were full grown this year and just deeeeevine! and just everything I bought at Graceful Gardens is doing very well. Thank you!

I actually went back to all my records of where I bought what and between the quality of your plants and my organic (I pray) plant food, my garden looks just great. I just had some stonework done in the back and have decided to divide some of my very successful Graceful Gardens plants so I have reps of those as well in the back garden. Don't worry, I'll definitely buy more plants as I continue designing my garden. I don't know how you do it, but I pull seeds off almost all my plants after they bloom and find it very difficult to grow from seed so congratulations on your great work and thanks again.


------------------------
Got the shipment today and the plants look great!!
Many, Many Thanks!!


------------------------
Dear Mark & Amanda,

I felt compelled to write to you with praises on your exceptional plant quality and wonderful customer service. It is unfortunate that we usually only write letters to complain and rarely take the time to compliment companies who do a wonderful job.

I dealt with 3 mail order companies this spring, and after some horrible experiences (tiny half dead plants, wrong plants, or simply not shipping at all, and dealing with uncaring customer service personnel) your company is the only one I will patronize in the future.

I cannot thank you enough for your attention to customer satisfaction. I wish you success and hope you continue to expand your plant line in the future.

Sincerely,

------------------------


LETTERS FROM PREVIOUS YEARS:

This is my second year of ordering perennials from Graceful Gardens. Again this year I am ecstatic with the quality of the plants I have received. They are gorgeous, big and healthy and your packaging was excellent. THANK YOU!!!!!!!

*****

Received my order yesterday and I have never seen plants shipped via mail so carefully packaged, and in such great condition, not a single leaf was lost!

*****

Hi Amanda: I received my order yesterday and everything looks wonderful! There wasn't a problem with anything. I couldn't believe how big the plants were. I'm sure I'll be ordering from you again and again. I'm also telling all my friends about you, so you may get more business from Flemingsburg

Thanks,

*****

Dear Amanda and Mark,

Our plants arrived today in beautiful condition. We have ordered from other catalogs, for 20 years, and these are the largest and in the best condition that we have ever received. We look forward to doing business with you again. Thank You,

*****

Hi Amanda, I received my plants on Wed. I was so excited to get them and was extremely pleased when I opened the box. I had no idea how they would be packaged.They are beautiful plants. I have already told a neighbor and a friend to order from you!

*****

Just wanted to tell you the plants arrived and we were so impressed with the condition of everything. I could not wait to plant! Thank you.

*****

Dear Amanda & Mark,

Just a note to tell you that my order arrived in great shape. All the plants are in the ground and doing well .Thanks for the healthy plants and excellent shipping.

*****

Just a quick note to let you know the plants arrived safely. They are astonishingly healthy and strong. What a deal! If we had purchased individual plants of this size at the local nursery, it would have cost a fortune. You can be sure we will be ordering from you every year!

*****

Hi Amanda,

Just received my plants in PERFECT condition, as always! They're huge and healthy and will make my garden very happy. Thanks!

*****

Dear Amanda and Mark:

Just wanted to tell you that I received my order yesterday, and the plants were absolutely gorgeous!! They are easily the biggest, healthiest plants I've gotten this year. I can't thank you enough for them, as well as such good packaging. Indeed, most of the soil in the cells were still soaked all the way through. I wish I had ordered more! I'll make sure to do that next year.

Thanks again,

*****

Dear Graceful gardens, Hello, I wanted to send you a message about the plants I received last week .I wanted to say they looked great and are doing well in my garden. Over the last few years the gardeners in my family have tried ordering plants by mail, and other then roses have not had good luck, either the plants were soo small for the price or the bare root plant never grew, ect. When I placed my order, I considered this my last shot at catalog/internet ordering. So, when the plants got here, and they looked so healthy, not at all yellow, and of a pretty good size(just as described on your web site)I was and still am thrilled. I have passed on your name to others. I just wanted to pass that along. Have a nice summer.

*****

Mark & Amanda, I got my order today and I was thrilled how wonderful the plants look. I am very impressed with your business. I will be ordering from you again soon!!!

*****

Wow- that was speedy delivery! The plants all look great. Thanks so much.

*****

Amanda: Your plants arrived yesterday. What a delight! I have never received such great specimens through the mail. Many thanks.

*****

Just received my order -- the plants look fantastic -- and at such a great price. They look better than what I can buy at my local nursery at 1/5 of their cost. Thanks!

*****

Thank you so much for the wonderful plants I received and we planted yesterday. Everything arrived fresh and in good condition and I can't wait until all the 96 plants grow and I can enjoy them even more. I have already suggested your site to others and you can be sure that I am very pleased I began my new garden with plants from Graceful Gardens.

*****

Hi Amanda and Mark! Just wanted to let you know that I received my order right on schedule and the plants are once again BEAUTIFUL! My friend and I (she orders with me) are so happy that we found you! Talk to you again next year....until then....

*****

Just received my order and was so surprised at how wonderful the plants are. i was so used to receiving plants from other catalogues that looked like dried sticks --yours were so nice and big and green--WONDERFUL PLAnTS!!!!!.will order only from you next year--do you ship plants in the fall for planting? Thanks again

 

"I GOT MY ORDER FROM YOUR NURSERY TODAY. I AM STILL IN SHOCK. I HAVE NEVER NEVER SEEN SUCH BIG AND HEALTHY PERENNIALS FROM A NURSERY! THEY ARE GORGEOUS. I HAVE ORDERED PLANTS FOR OVER TWENTY YEARS FROM GARDENING CATALOGS AND NEVER HAVE I SEEN SUCH ROBUST PLANTS. I AM SO THRILLED. AND YOUR PRICES!!!!!MY ORDER OF TWO TRAYS COST $94 SHIPPING INCLUDED. IF I HAD ORDERED THE SAME OR SIMILAR PLANTS FROM WH*TE FL*WER FARM THEY WOULD HAVE COST CLOSE TO $325.00 AND, BELIEVE ME, THEIR PLANTS DON'T COME CLOSE TO THE QUALITY OF YOURS. CONGRATULATIONS!!! YOU ARE THE BEST. " S.S. PITTSBURGH, PA

"I RECEIVED MY ORDER TODAY. I CANNOT BELIEVE HOW GORGEOUS THESE PLANTS ARE!!! I LIVE LESS THEN ONE MILE FROM THE FAMOUS WH*TE FL*WER FARM AND THEIR PLANTS DO NOT COME CLOSE TO THE VIGOR AND SIZE OF YOURS. THANK YOU SO MUCH FOR ALL YOUR WORK AND PRIDE. I LOOK FORWARD TO CONTINUED BUSINESS WITH YOU IN THE FUTURE." from MORRIS, CT.

"MY ORDER ARRIVED YESTERDAY. I COULDN'T BELIEVE MY EYES, THEY WERE BEAUTIFUL! I HAVE ORDERED THROUGH CATALOGS IN THE PAST AND ALWAYS BEEN DISAPPOINTED. NOT THE CASE WITH GRACEFUL GARDENS...PERFECT AND HEALTHY...THANK YOU!" D.B , Madison, Ct

"MY SHIPMENT OF PLANTS ARRIVED IN BEAUTIFUL CONDITION...JUST IN TIME FOR MY UPCOMING PLANT TOUR...THANKS SO MUCH FOR YOUR HELP. I'LL BE ORDERING MORE HOPEFULLY SOON." S.B. in Athens, OH

"MY PLANTS ARRIVED TODAY BEFORE NOON. I WAS SO EXCITED TO SEE THEM. THEY WERE IN GREAT SHAPE. I CAN'T WAIT TO PLANT THEM ALL....NOW I HAVE TO GET BUSY AND PLANT, PLANT, PLANT! THANKS SO MUCH FOR SUCH QUICK AND WONDERFUL SERVICE" C.M. in VA

"WITHOUT A DOUBT THEY ARE THE BEST LOOKING PLANTS I HAVE EVER GOTTEN FROM ANYONE!" -WASHINGTON CUSTOMER

"MY DELPHINIUMS ARRIVED IN AS NEAR PERFECT CONDITION AS POSSIBLE. I COULDN'T HAVE BROUGHT THEM HOME FROM A LOCAL NURSERY IN AS FRESH AND UNBLEMISHED SHAPE"- CALIFORNIA CUSTOMER

"JUST RECEIVED MY PLANTS IN IMPECCABLE CONDITION. THANK YOU SO MUCH." NY CUSTOMER

"THE PLANTS ARRIVED IN GLORIOUS CONDITION; AND THEY ARE, WITHOUT QUESTION THE BEST PLANTS THAT I HAVE EVER RECEIVED BY MAIL (IN FACT, THEY EVEN OUTDO THE PLANTS THAT I PURCHASE AT MY LOCAL NURSERIES) THE SIZE, HEALTH AND VIGOR IS ABSOLUTELY OUTSTANDING. I DIDN'T HAVE TO PRUNE OR TRIM A SINGLE DEAD LEAF OFF OF ANYTHING. EVERY BOX WAS LIKE OPENING A CHRISTMAS PRESENT!" -VIRGINIA CUSTOMER


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