10/21/17 Saturday 5:00pm EST NOTHING IN THE FOLLOWING CONSTITUTES A PROMISE OF SERVICE LEVEL NOR EVEN AVAILABILITY. THERE ARE NO CONTRACTS AND YOU MAY CANCEL YOUR ACCOUNT AT ANY TIME FOR A FULL REFUND OF PRORATED TIME. ALL REPORTS OF SLOWNESS WILL BE TAKEN SERIOUSLY, BUT ACTUAL SPEEDS AND LATENCY DEPEND ON YOUR LOCATION, TREES, TIME OF DAY, PHYSICAL WEATHER, RADIO INTERFERENCE, AND THE NUMBER OF PEOPLE USING THE SYSTEM AT ANY GIVEN TIME, WHICH CHANGES DEPENDING UPON THE TIME OF DAY, DAY OF WEEK, SEASON AND TEMPERATURE OUTSIDE AND SOCIAL CONDITIONS SUCH COVID-19. ANY REPORT OF SLOWNESS MUST CONTAIN EXACT TIME OF DAY, REMOTE SITE (NETFLIX ETC) AND SIZE AND RESOLUTION OF YOUR TV. CHRONIC SLOWNESS SHOULD BE REPORTED ASAP AS IT CAN SOMETIMES TAKE A WHILE TO LOCATE AND FIX IF POSSIBLE. TV Resolution comes in 4 types: NAME RESOLUTION MIN BANDWIDTH REQUIRED Standard Definition: 480 vertical lines .5 megs High Definition: 720 vertical lines 1.5 megs Full HD: 1080 vertical lines 3.0 megs <- most common Ultra HD (4K): 2160 vertical lines 25.0 megs <- won't work. Prime time is defined as 7:00pm to 11:30pm and peak usage is around 8pm. Lightlink provides medium speed internet to rural areas that can not get anything else. Our concentration is first and foremost those seeking home education and home business usage, and only secondarily those seeking entertainment through netflix, TV and movies with real time streaming and gaming. Gaming in particular depends on low latency which may not be attainable during prime time hours. Full HD 1080 netflix for one user in general ought to work without stopping or pausing during prime time hours. If not it is your responsibility to find the right time of day you can watch with annoyances like pausing etc. Our bandwidth policy may change at any time. We sell 2 classes of accounts, residential, and business. During the hours of 8:30am to midnight, all users are capped to the following maximum speeds. Bursting may allow you go higher for short periods of time. DOWN UP Mbps Mbps ---------------- Residential 6 6 $55/month no contract Business 12 12 $80/month $800/year no contract From midnight until 8:30am DOWN UP Mbps Mbps ---------------- ALL USERS 25 25 Disclamer: Lightlink does not and CAN NOT guarantee minimum speeds nor low latency at any time of day or night, to or from any customer, or to or from any site on the internet. In particular during prime time, from 7pm until 11:30pm, the above maximum speeds may not be obtainable, either for your TV or from speed testing sites, depending on how many people are trying to watch TV at or hit on speed testing sites the same time and other conditions listed above. Speed testing sites can give flagrantly different answers depending on general load on the internet, and time of day or night. Please see our speedtesting home page at http://www.lightlink.com/speedtest First find your speed to speedtestax.lightlink.com. Then find your speed to fast.com. Always report both results, both download and upload. Thank you for choosing Lightlink Internet. Homer and Jane